Pre-IPO SaaS teams face churn risk, talent strain, and investor pressure. See how CGS BPO helped one provider expand globally, boost
SaaS leaders face relentless pressure to scale faster, improve retention, and protect margins while preparing for funding rounds or IPO.
Taking a SaaS company from startup to IPO isn’t just about financials. It’s the ultimate operational stress test. You need to find out if
Scaling a SaaS company from seed to IPO is never linear. Each stage brings new challenges, from growing from lean teams, managing existing
Is your operations model built for the speed of fashion?
As trends move faster and customer expectations climb higher, many apparel
The right BPO partner can redefine your customer experience. Learn what to look for in our 2025 guide. DOWNLOAD
“Delivering excellent CX requires more than exceptional customer service—it demands innovation, empathy, and a future-focused strategy.”-
In today’s fast-paced digital landscape, delivering exceptional customer experiences (CX) isn’t just an advantage—it’s a necessity.
Even before the pandemic, outsourcing was gaining in popularity. 54% OF ALL COMPANIES USE THIRD PARTY SUPPORT TEAMS TO CONNECT WITH
Survey reveals surging
Today's businesses – large and small
For the seventh year, CGS surveyed nearly 200 business leaders and decision makers representing IT, operations, finance and customer
We surveyed 500+ consumers on their knowledge of the Right to Repair movement and their views on promoting environmental sustainability.
Since the beginning of 2020, all eyes are on customer service and support. We pulled together a series of stats that showcase how
According to our poll of executives, knowledgeable support teams (65%), first-time problem solving (59%) and quick resolution (50%) are
