Recreational Activities for Remote Workers
The workforce is currently going through a global movement to work from home, or work remotely, due to a global pandemic.
Covid-19 and the Impact on the Retail Supply Chain
We have forgotten that the heart of the textiles industry used to be here in the United States. As labor and quota costs rose in the 1980’s, one by one manufacturing companies moved...
Executive Prediction: The Future of L&D - More Important, More Flexible, and More Data-Oriented
The workplace is changing dramatically, driven by shifts in technology and society.
Customer Experience (CX): Three experts weigh in on what CX means for 2020
In our report, A Look Ahead: 2020 Business Process Outsourcing Trends: Can Technology Transform the Customer Experience?, we surveyed leaders to understand their top business and outsourcing...
Top 4 Planning Tips for Apparel and Fashion Retailers
“If you fail to plan, you are planning to fail.”
BPO: An unexpected Innovation Partner
Every organization, large and small, is under pressure to be more competitive, innovative, and efficient.
Do You Understand Your Customer?
Customer Experience (CX) is a proven path to sustained growth and profitability. It makes sense – give customers and buying teams what they value, when and in the format they want it.
CGS Romania Helps People in Need During the Holidays
The CGS Romania team donated to people in need during the holiday season.
Q&A with Todd Hollrah: Developing a High-Performance Contact Center
We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.