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The future of learning and development

Executive Prediction: The Future of L&D - More Important, More Flexible, and More Data-Oriented

Learning

The workplace is changing dramatically, driven by shifts in technology and society.

By Richard Wright March 09, 2020
Customer Experience (CX): Three experts weigh in on what CX means for 2020

Customer Experience (CX): Three experts weigh in on what CX means for 2020

Outsourcing

In our report, A Look Ahead: 2020 Business Process Outsourcing Trends:  Can Technology Transform the Customer Experience?, we surveyed leaders to understand their top business and outsourcing...

March 03, 2020
Tips for Apparel and Fashion Retailers

Top 4 Planning Tips for Apparel and Fashion Retailers

PLM / ERP / Applications

“If you fail to plan, you are planning to fail.”

By Tommy See February 26, 2020
BPO is a great innovation partner

BPO: An unexpected Innovation Partner

Outsourcing

Every organization, large and small, is under pressure to be more competitive, innovative, and efficient. 

By Christine Crandell February 25, 2020
the importance of customer experience

Do You Understand Your Customer?

Outsourcing

Customer Experience (CX) is a proven path to sustained growth and profitability. It makes sense – give customers and buying teams what they value, when and in the format they want it.

February 13, 2020
CGS Romania Holiday Donations CSR

CGS Romania Helps People in Need During the Holidays

CGS Cares / CGS

The CGS Romania team donated to people in need during the holiday season.

By Mira Stanescu February 05, 2020
Skilled call center professionals

Q&A with Todd Hollrah: Developing a High-Performance Contact Center

Outsourcing / Call Center

We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.

February 03, 2020
Revolutionizing Learning and Development for the Age of Automation

Q + A With Scott Latham: Revolutionizing Learning and Development for the Age of Automation

Learning

The future of work is top-of-mind for pretty much – everyone.

January 21, 2020
CGS Learning Survey

Who is Responsible for Skills Building: Interview with John Cavanaugh

Learning

Our latest survey, 2020 CGS Emerging Workplace Learning Trends Survey,  1,000 employees reveal that in the midst of digital transformation

January 20, 2020
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