Retail Revolution: The Surge of Fashion Data and Analytics
Due to an increase in fashion data, companies are being pushed to rev up their analytics capabilities to keep up with the latest trends, meet consumer demands and increase product quality....
Top 7 Reasons Companies are Outsourcing
Could your business benefit from outsourcing? Many people may be surprised by the answer. Discover the top 7 reasons companies will turn to outsourcing in 2016.
Out of Patients: Examining the Customer Healthcare Revolution
Patient satisfaction in the healthcare industry has reached its lowest point in a decade, meaning it's time for a customer service revolution. What changes should we expect?
A Guide to Social Customer Service
Social media has opened new avenues for companies to interact with customers. Defining a clear strategy for social customer service may seem complicated, but it comes with a world of...
How to Create an Engaging Onboarding Program: 10 Questions to Improve Employee Retention
10 questions to help you create a successful onboarding program for more engaged and productive employees who want to stick around.
Redefining “Tech” Support: 4 Ways Technology Fuels Customer Service
Customer service and technology are now completely intertwined, and brands must integrate the latest software and technology into their customer service experience. Which are the most...
Tips and Tricks for Successful Employee Onboarding
How to create a successful onboarding strategy that results in engaged, productive employees who are committed to the company and contribute meaningfully.
Gamification as Motivation: Parallels Between Gaming and Employee Training
How can businesses leverage gamification to push their employees to their full potential? Find out how using video game tactics in your learning strategy can increase productivity, encourage...
Customer Service Strategy: Why Brands Need Culture, Feedback and Partners to Survive
There is a fine line between providing quality, tailored customer service and scaring away consumers. Does your brand have the proper tools in place to survive against the competition?









