3 Innovations to Streamline Your Storefront
CGS explains how digital can help your company innovate their storefronts and create a competitive advantage.
5 Risks of Downtime That No Company Can Ignore
CGS explores the top 5 risks of downtime that can affect a company's bottom line.
Digital B2B eCommerce: 7 Things You Need to Know
Embracing digital B2B eCommerce allows your company to meet customer expectations for a superior customer experience, to reduce costs and to increase flexibility and control.
The Internet of Things: What it Means for the Future of Customer Experience
The Internet of Things (IoT) has hastened a new approach to customer experience and customer service that strives to be seamless across all devices.
What Does It Mean To Be a Hybrid Retailer?
A fairly new term in fashion and retail, "hybrid retail", has become a buzzword that is gaining more and more traction in the industry.
5 Eye-Opening Customer Service Stats for Call Centers
Customer service and customer experience industry statistics for call center and contact center.
How to Avoid Being a "Minion" Using A Proper ERP System
CGS's Bob Fately examines how not having a proper ERP system can lead to a "minion" mentality.
Customer Experience: 19 Must-Read Stats Even If You're Not in Customer Service
Customer experience statistics that define customer experience trends in 2015.
Infographic: How Remote Monitoring & Maintenance Can Improve Your IT Systems
Remote Monitoring and Maintenance has become integral in helping companies outsource the daily maintenance of their IT systems and focus on their bottom line.