Remote agent delivery and premier support centers in U.S., Canada, Romania, Chile, Israel, India and South Africa

Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian and more

Customer Sat exceeds 85%, First Call Resolution 80% or better, avg. Speed to Answer 80% in 60 secs, Call Abandonment 5% or less

We help clients select and optimize the best ticketing and CRM systems and knowledge management tools for help desk services

Soc 2 Type 2, PCI compliant, ISO 9001:2017, ServiceNow® Certified System Administrator

Facilities Support, mobile apps, devices and specialty tech, troubleshoot & repair, novice & pro users, knowledge-base development

Using data, we’ll help you predict and resolve issues before they come up

Save time and costs for onsite support by enabling your field services teams with access to highly trained technicians aided by augmented reality (AR)

Chatbots and virtual assistants take care of the simple stuff so human agents can focus on complex tasks that require problem-solving and empathy