We help clients select and optimize the best ticketing systems and knowledge management tools for technical support.

Customer satisfaction exceeds 85% | First call resolution 80%+ | Avg. speed to answer 80% in 60 secs | Call abandonment -5%

Including: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian and Swedish

Contact centers in U.S., Romania, Chile, India, Israel and South Africa provide support across phone, text, chat, email, social and web

Soc 2 Type 2, PCI compliant, ISO 9001:2015, ServiceNow® Certified System Administrator

Identify and diagnose hardware, software, mobile and web app, restaurant (QSR) and POS support issues with escalation, dispatch and resolution.

Using data, we’ll help you predict and resolve issues before they come up

Save time and costs for onsite support by enabling your field services teams with access to highly trained technicians aided by augmented reality (AR)

Chatbots and virtual assistants take care of the simple stuff so human agents can focus on complex tasks that require problem-solving and empathy