EDI - electronic data interchange - remains a key component of many brands’ supply chain management. We conducted a survey of over 100 companies to see how EDI plays a role in their...

Customer service agents are the people who make your customers happy. During Customer Service Week, this year and every year, organizations take the time to recognize all the hard work of...

Retailers are forced to innovate in order to keep up with consumer demands and behavior changes. Omnichannel is a key strategy for retailers because it can give them a large advantage over...

This takes a look at the changing needs of growing, dynamic companies and how IT infrastructure can support those needs. Working from a shared understanding of how IT helps drive business...