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Contact Us

9 Biggest Cybersecurity Concerns Facing CIOs Today

Tech Outsourcing / Outsourcing

As data and information exchange evolve and continue become increasingly complex, modern CIOs are faced with an increasing number of new cybersecurity concerns that they must deal with to...

By K. Hawkins June 13, 2016

The Future of RMM: Can Managed Services Actually Prevent IT Downtime?

Tech Outsourcing

The benefits of remote monitoring and management (RMM) may be known, but how exactly does RMM prevent IT system downtime?

By Frank Bianchi June 10, 2016
business

Looking For Outsourcing Providers? These Are The Best BPO Resources And Analysts To Guide Your Decision

Call Center

The top business process outsourcing industry analysts and publications to look to when choosing a BPO company.

By Michael Mills June 08, 2016
snapchat ghost

Fashion Brands on Snapchat: How to Use the App to Reach Customers

Applications

How fashion and apparel brands can use Snapchat to reach customers, bond with them and create better customer experiences.

By Ida Piker June 06, 2016

Buyer's Guide: The 8 Must-Haves of an ERP System

ERP / Applications

Selecting the Enterprise Resource Planning (ERP) system that will support your business operations in the fashion, apparel, footwear and accessories industry can be a daunting task....

By Blake Simms June 01, 2016

Want a Better Customer Experience? Start with Your Technology and Infrastructure

Call Center

Fast, efficient omnichannel handling of customer service issues is essential for a great customer experience. 

By D. Crangle May 31, 2016

How Facebook’s Recent Announcement Will Change Customer Experience for Retailers Forever

Applications / Call Center / Outsourcing

What new Facebook Messenger chatbots mean for retailers who invest in social customer service and customer experience.

By K. Hawkins May 26, 2016

7 Ways to Improve Your Omnichannel Customer Experience

Outsourcing

Here are 7 ways to help improve your omnichannel customer experience in order to meet customer expectations as they continue to evolve.

By Missy Chaiet May 23, 2016

Is Your Corporate Culture Failing? 6 Symptoms and How to Solve Them

Learning

Many factors come into play when employees seek an organization to invest their skills in. Recently, corporate culture has been driving job selection more than anything else.

By Carmen Petro May 20, 2016
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