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Contact Us
Twitter

The 10 Best Customer Service Tweets and What You Can Learn From Them

Call Center / Outsourcing

A roundup of ten of the best customer service and customer experience Tweets to celebrate Twitter's 10th anniversary.

By Seon Barbera March 25, 2016
Alan Cooper Learning Expert Blog

Why Leaders Need to Lead Change, Not Just Manage It

Learning

As business leaders have realized the importance of change management, the focus has shifted from overseeing change to leading it. Industry expert Alan Cooper examines the trends in this...

By Alan Cooper March 23, 2016

Conversational Commerce is Here to Stay: Is Your Brand Ready?

Outsourcing / Call Center

We're in the age of conversational commerce: What does that mean and how can your brand capitalize on it? CGS takes a look.

March 21, 2016
sleepless cio

5 Things That Keep CIOs Up At Night (and How They Can Get More Sleep)

Tech Outsourcing / Outsourcing

Five CIO tips and tricks that can save time and lead to better, more efficient IT teams and a more meaningful role for IT within the organization.

March 15, 2016
cloud security

Security Vulnerability: Why Small Businesses Should Move to the Cloud

Tech Outsourcing

Small- to medium-sized businesses with on-premise infrastructure and enterprise software are particularly vulnerable to security threats. Moving to the cloud can greatly reduce security risks...

By Frank Bianchi March 11, 2016

Should Your Business Invest in Omnichannel CX? 4 Questions to Consider

Call Center / Outsourcing

Can your business benefit from offering an omnichannel customer experience? If so, how can you create an omnichannel CX strategy? Find out more.

By Christine Kitson February 25, 2016

Small Business Outsourcing: Should You Outsource or Do It Yourself?

Tech Outsourcing

There are new outsourcing opportunities for small and medium-sized business (SMBs) that did not exist before.

By Seon Barbera February 23, 2016

The 5 Most Valuable Tech Skills for Companies to Invest In

Outsourcing / Tech Outsourcing

Which tech skills should companies should invest in this year? Learn more about programming, tech support, cybersecurity, IoT and big data.

By Christine Kitson February 18, 2016

How to Identify a Malicious Email: 6 Tips

Tech Outsourcing

How to protect yourself from malicious emails and cyber threats, from phishing scams to viruses, while increasing your cyber security.

By CGS IT February 18, 2016
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