The 10 Best Customer Service Tweets and What You Can Learn From Them
A roundup of ten of the best customer service and customer experience Tweets to celebrate Twitter's 10th anniversary.
Why Leaders Need to Lead Change, Not Just Manage It
As business leaders have realized the importance of change management, the focus has shifted from overseeing change to leading it. Industry expert Alan Cooper examines the trends in this...
Conversational Commerce is Here to Stay: Is Your Brand Ready?
We're in the age of conversational commerce: What does that mean and how can your brand capitalize on it? CGS takes a look.
5 Things That Keep CIOs Up At Night (and How They Can Get More Sleep)
Five CIO tips and tricks that can save time and lead to better, more efficient IT teams and a more meaningful role for IT within the organization.
Security Vulnerability: Why Small Businesses Should Move to the Cloud
Small- to medium-sized businesses with on-premise infrastructure and enterprise software are particularly vulnerable to security threats. Moving to the cloud can greatly reduce security risks...
Should Your Business Invest in Omnichannel CX? 4 Questions to Consider
Can your business benefit from offering an omnichannel customer experience? If so, how can you create an omnichannel CX strategy? Find out more.
Small Business Outsourcing: Should You Outsource or Do It Yourself?
There are new outsourcing opportunities for small and medium-sized business (SMBs) that did not exist before.
The 5 Most Valuable Tech Skills for Companies to Invest In
Which tech skills should companies should invest in this year? Learn more about programming, tech support, cybersecurity, IoT and big data.
How to Identify a Malicious Email: 6 Tips
How to protect yourself from malicious emails and cyber threats, from phishing scams to viruses, while increasing your cyber security.