Outsourcing
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Romania: A Strategic Hub for Global Outsourcing
Oct. 24, 2025Octavian Lixeanu, VP of operations for CGS, Romania, shares his take on how Romania has become a strategic, global business outsourcing hub.
Octavian Lixeanu, Vice President of Operations, CGS Romania -
Powering High-Growth SaaS Companies From Seed to Stock Ticker
Sep. 19, 2025When you’re chasing hyper-growth, every dollar—and every interaction—matters. Founders need the same world-class customer experience (CX) as the unicorns they compete with—without hiring armies of...
CGS BPO -
20 Years in the CX Industry: A CGS BPO Leadership Success Story
Sep. 15, 2025Octavian Lixeanu, Vice President of Operations, CGS Romania, reflects on his two-decade journey at CGS, from starting as a customer service representative in 2005 to leading more than 500 employees...
Octavian Lixeanu, Vice President of Operations, CGS Romania -
Respect Shouldn’t Depend on the Channel: Why Older Adults Deserve Preferential Treatment in the Digital Age
Sep. 02, 2025Older adults deserve dignity online as much as in person. Learn how call centers and digital services can prioritize empathy and accessibility for seniors.
Pablo Rossel, SVP, LATAM -
Ethical AI in BPO: How We’re Balancing Automation with Human Connection
Jul. 09, 2025In this thought leadership piece, Mark Ormeny explores how ethical AI is reshaping the BPO industry — blending smart automation with human empathy to elevate customer experiences. From hybrid support...
Mark Ormeny, Value Manager -
How Visionary Brands are Rewriting the BPO Playbook
Jun. 18, 2025In this thought leadership piece, Suzana Sandu, director of operations, explores how today’s most visionary brands are redefining the role of BPO --transforming it from a transactional support...
Suzana Sandu, Director of Operations